A Guide to DVLA Logbooks

For UK drivers, the logbook is a crucial aspect of owning a vehicle and being able to drive it. To help motorists answer any logbook enquiries they may have, the DVLA has created a helpline and online portal. Below, you’ll find everything you need to know about logbooks and how to ensure yours is kept up to code.


What is a Logbook?

A logbook certifies that you are a vehicle’s owner and responsible for its operation and taxation. It should be kept in your vehicle at all times. If a police official asks to see your logbook, you are legally required to give it to him/ her. Your logbook should always be up-to-date with the correct information. If you lose your logbook or purchase a new vehicle, you will need to file a logbook application.


Who is required to Use a Logbook?

Logbooks are required for any vehicle owner, whether their car is currently on or off the road. Your logbook is needed to prove your ownership and provide information during vehicle testing or if an insurance claim is filed. A police official may also ask to see it. If lost or damaged, you should replace it as soon as possible.


Where Can You Get a Logbook?

If your current logbook has been lost or damaged beyond repair, or if you have purchased a new vehicle, you can contact the DVLA’s logbook enquiries team to request a replacement. Some new vehicles will come with a logbook. If you did not receive a logbook with your newly purchased vehicle, you can request one at no charge. Remember, it is your responsibility to ensure that you get one.

Prior to buying your next car, van or motorcycle it is advised to run a DVLA car history check to ensure the vehicle is roadworthy and legal. 

You will be charged £25 for a replacement logbook. You have the option of paying via post or phone using your debit or credit card, cheque, or postal order. Applications submitted by mail will take longer to process than requests made by phone.

If any personal details that apply to your logbook have changed, you will be required to submit your request via post. You will need to download, complete, and print form V62 from the DVLA website. The form, as well as a cheque or postal order for £25 and made payable to DVLA Swansea, should be posted to:

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To request a replacement via phone, you can call 0843 903 3770 Monday to Friday from 8am to 7 pm and Saturday from 8am to 2pm. You should have your check or debit card to hand to pay the £25 fee.


When Will a Logbook be Used?

Although logbook checks are rare, you may use it to prove you have the right to insure and repair the vehicle. Police official can legally request to look at your logbook. This allows them to ensure you are the owner. Your drivers’ license cannot be shown in lieu of your logbook.


When is a Logbook Not Required?

Logbooks are always required, though you may go weeks or months without using it.


Changing Logbook Details

A V5C form must be completed to change any information, such as your name and address, on your logbook. In most cases, there is no charge for changes. However, failure to inform the DVLA of any changes can result in a fine of up to £100.

If changing your address, you should also supply this information in section 6 of your logbook. Do not tick ‘new keeper.’ Your entire logbook and proof of your change in address must be submitted via post. If you are changing your name, complete the same section and include a cover letter detailing your action. If you are changing both your address and name, you are required to submit proof of your name change. Send your completed forms and all requested documentation via post to:



What to do if Your Logbook Doesn’t Arrive

According to the DVLA, the standard delivery time for a logbook can be as long as 6 weeks from the date of your request. After this time has passed, you are encouraged to call via the department’s helpline on 0843 903 3770 for assistance or via the DVLA’s online email system, which is found on their website. The DVLA team will be able to track down when your request was made and when you should expect it to arrive.


Enquiries and Complaints

If you were not satisfied with how your logbook check was handled, you may raise e a complaint. To do this, call the DVLA contact number above, where the front-line team should be able to help you remedy the situation. IF that isn’t enough, you can escalate to a formal complaint.

It is strongly suggested that you send formal complaints via post to the DVLA in Swansea, where the Chief Executive’s office is located. The address is:

Complaint Team


For complaints, you may also want to reach out to the appropriate ombudsman for assistance. Information on how to do is located on the DVLA’s website.

Logbook FAQs

What information is most important in the logbook?

Every bit of information is considered crucial, starting with your name and ending with all the details related to your vehicle and your purchase information.

What is a logbook loan?

Logbook loans are not associated with the DVLA at all. Instead, you are required to give your logbook to a loan provider as collateral until you can pay back the amount of money you borrowed. To make sure you have full rights over your car, you should always have your logbook.

I’m selling my car. What do I do with the logbook?

When selling, you have the option of submitting your logbook to the DVLA via post or going online to make them aware of the details of the sale. Going online allows you and the new owner to continue holding the valid logbook, which may be helpful in certain situations.

What happens to logbooks sent to the DVLA?

Upon your logbook’s arrival at the DVLA’s Swansea office, a team will look at your request, make any needed changes, and/ or send you new versions of the documentation, if necessary.

I still have questions about logbooks. How do I contact the DVLA for assistance?

You can call the DVLA on 0843 903 3770, use their online email portal, or write to them via post at:

Vehicle Customer Services



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